Refund Policy

 

At Reliable Travels, we prioritize customer satisfaction and aim to provide seamless travel services. However, we understand that plans may change. Below is our refund policy, designed to ensure transparency and fairness for all our customers:

1. Service-Specific Refund Guidelines

  • Visa Services:
    • Refunds are not applicable once the visa application process has been initiated.
    • In case of rejection due to incomplete or incorrect documents provided by the customer, no refund will be processed.
  • Medical Tourism Services:
    • Deposits made for medical appointments and hospital bookings are non-refundable.
    • Accommodation and travel cancellations are subject to the policies of third-party providers, and any refunds will be processed accordingly.

2. General Refund Conditions

  • All refund requests must be submitted in writing via email to connect@reliabletravels.in along with the relevant booking details.
  • Cancellation charges or processing fees may apply depending on the service availed.

3. Non-Refundable Services

  • Services availed through third-party providers (e.g., airlines, hotels, tour operators) are subject to their respective refund and cancellation policies.
  • Fees paid for consultation, documentation, or processing are non-refundable.

4. Force Majeure

Reliable Travels is not liable for refunds or compensation for cancellations due to unforeseen circumstances beyond our control, such as natural disasters, government actions, or other force majeure events.

5. Amendments and Rebookings

  • Amendments to travel dates or services are subject to availability and may incur additional charges.
  • Rebookings will follow the terms and conditions of the original booking, and refunds for canceled rebooked services will adhere to this policy.

6. Dispute Resolution

In case of disputes regarding refunds, customers may escalate their concerns to connect@reliabletravels.in. Our team will address your concerns promptly and strive for a resolution.

For further details or assistance, feel free to contact us at connect@reliabletravels.in. Thank you for choosing Reliable Travels.